We’re confident you’ll love your CHAKANA products! But if for any reason you don’t, no worries — you have 30 days from the day your product is delivered to open it, try it, and request a refund if it’s not the right fit for you.

✅30-Day return window

- You have 30 days from the date you receive your order to request a return.

✅Opened & Unopened items welcome

- We accept returns on both opened and unopened products — because we believe in letting you try CHAKANA risk-free.

💬How to start a return

- Simply email the CHAKANA team at [email protected] with the subject line "REFUND REQUEST". Your email needs to include the order number and a brief note about why you'd like to return the product. We’ll reply with return instructions.

💳 Refund timing

- Refunds are issued to your original payment method, usually within 7–10 business days of receiving the returned item.

⚠️ Non-returnable items

- Sale items are final sale and cannot be returned or refunded.

📦 Free return shipping

- We’ll cover the cost of return shipping — just one less thing to worry about.

PLEASE NOTE:

If you have a subscription, please note that your next shipment might process before your 30-day refund window closes and won’t be eligible for a refund. If you’d like to cancel future subscription orders, just send us a request at least 72 hours before your next billing date by emailing [email protected]

Items returned to us without prior approval will not be refunded.

Only products purchased through chakanaofficial.com are eligible for a refund under this policy. If you have purchased through one of our retail partners, including Amazon.com, please reach out to them regarding your return request.